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You work hard to keep your customers happy. So do we. From the production line to the bottom-line, NewWave delivers the service edge for technology-providers to technology-reliant business.

With NewWave as your Technical Services Partner, you provide the ultimate value-added service:

• Manufacture Certified Technicians
  
• Nationwide Support that you - and your customers - rely on.
  
• Single Point of Contact
  
• Strong "Service Partner" Relationships
  
• Knowledgeable & Dependable Technicians
  
• Minimum Downtime
  
• Centralized Service Dispatching (888) 677-4888
  
• Automated Contracts, Spare Parts, Dispatching, & Reporting Preventive Maintenance

NewWave knows your products, and your customer's environments. And with a nationwide service infrastructure, you can provide total technical service and support, without the technicalities.

Knowledge, Expertise & Experience
That's what NewWave is all about. With hundreds of very satisfied customers sites nationwide, and more that 50 years of accumulated experience in the service and distribution business, NewWave's hand's-on knowledge and real world expertise means the most efficient, cost-effective service available.

As the one of the Nation's largest independent Imaging & Mass Storage maintenance organization, our expertise in the Imaging & Mass Storage technologies is unsurpassed. NewWave is certified to maintain all major Imaging & Mass Storage manufactures, offering expert support for all current technologies. NewWave's highly trained technicians know how systems work and why they don't; the possibilities and the limitations; and how to anticipate, prevent, and resolve problems.

New Wave has the talent and the tools, from a large inventory of spares and depot repair services, to the latest diagnostic technologies and the manpower to bring it all together. NewWave's experience, know-how, and capabilities are your first-line of defense against online problems. At NewWave, we are experts at your service.

Tactical and Strategic Service Agreements
At NewWave, we realize that every organization's service requirements are unique. That's why we offer flexible NewWave Priority-Level Service Programs, designed to meet your, and your customers' needs. From comprehensive requirements for the most mission-critical systems, to Basic Time and Materials service.

NewWave service programs can be custom-tailored to meet your customers' strategic needs. Whatever the level your organization requires, NewWave provides manufacturer-trained personnel, the finest system components, and the most responsive service in the industry.

Technical Assistance Center
NewWave's toll-free national dispatch hot line is manned day and night, 365 days a year, to support your most critical needs. Service calls can be placed as easy as:

• Calling (888) 677-4888
  
• Giving our on-line technician your:
  - Company Name or Equipment
  Serial Number
  - Symptom of the problem

NewWave will respond as follows:

• Assist the customer if needed over the phone
  
• Have a technician call within 1 hour of call placement with an Estimated Time of Arrival (ETA)
  
• Arrive on site with a professional and timely solution

NewWave Technologies, 200 Girard Street, Gaithersburg, MD 20877. Tel: 301-948-5222; Fax: 301-948-5883.